Canadian food retail giant Sobeys have been experiencing IT systems issues for the past week. Sobeys is one of the major retailers in Canada it has around 130000 employees, it also has around 1500 stores across Canada.
Sobeys’ parent company Empire in a press release has revealed that while its grocery stores were still open, some services were impacted by this company-wide IT issue.
Empire revealed “The Company’s grocery stores remain open to serve customers and are not experiencing significant disruptions at this time. However, some in-store services are functioning intermittently or with a delay,”
“In addition, certain of the Company’s pharmacies are experiencing technical difficulties in fulfilling prescriptions. The Company however remains committed to the continuity of care of all its pharmacy patients.”
Employees at Sobeys reported that all computers were locked out in affected Sobeys stores, with point-of-sale (POS) and payment processing systems still online and working since they’re set up to work on a separate network.
While the company is yet to disclose any information linking this ongoing outage to a cyberattack. Canadian provincial privacy watchdogs from Quebec and Alberta have confirmed receiving “confidentiality incident” notifications from the retailer.
Photographs shared by Sobeys employees online also show in-store computers displaying a Black Basta ransom note.
The details and official confirmation from Sobeys are still awaited.